Jeanne Mrugacz helped me clarify my thoughts about a 160,000-word manuscript. She applied her skills systematically, establishing first that I needed an overall evaluation, not a developmental edit. At every phase of the process, she was clear about what she was doing and what I could expect next. Because the manuscript is not straightforward, there were occasions when she needed more time than predicted, and she was conscientious about updating me on the timeline. The evaluation itself was clear, helpful, and encouraging. I would never have been able to conceptualize my piece as a commercially viable novel, but Ms. Mrugacz was able to show me where it does and doesn’t meet the criteria for one and provide advice for proceeding.